Refund Policy

You may request a return for an eligible item within 30 days after confirmed delivery.

Eligibility

Returned items must be unused, unworn, unwashed and in their original condition with tags, accessories and packaging. Items showing wear, odor, damage or missing components may be refused.

Return request

Email support@randaldrip.org with your order number, the item and the reason for return. Wait for return instructions before sending anything. Unapproved parcels may not be accepted.

Return shipping

Unless an item arrived incorrect or materially damaged, the customer is responsible for return shipping and any related customs costs. Use a tracked service and keep proof of shipment.

Inspection and refunds

After an approved return is received and inspected, the outcome will be confirmed by email. Approved refunds are issued to the original payment method; bank or provider processing time may vary.

Incorrect or damaged items

Report an incorrect or damaged item promptly after delivery and include clear photographs of the product, packaging and shipping label so the issue can be assessed.

Non-returnable items

Final-sale items, gift cards, personalized goods and items unsuitable for return for hygiene reasons may be excluded where clearly identified before purchase and permitted by applicable rules.

Cancellations

Cancellation requests are not guaranteed after processing begins. If an order has already shipped, the standard return process applies.